Yesterday I was on a panel at the UNC Water and Health conference side-event entitled “What is “Quality” Sanitation? Investigating Service Standards and User Experience in Rural and Urban Settings”. You can watch back the event here (if registered for the conference, which is free). Below follows some of my views on the measurement of… Continue reading Quality of what? From whose perspective? Thoughts on measuring sanitation quality
Tag: Quality of Service
A generalised way of thinking about sanitation quality of service and quality of life
In a previous post, I wrote about how I see measures of quality of service (QoS) and quality of life (QoL) capturing different things which are both important. In this post, I expand on that, proposing a generalised way of thinking about this at different stages of the service chain. First, though, a few words… Continue reading A generalised way of thinking about sanitation quality of service and quality of life
Quality of Service vs. Quality of Life – ways of measuring sanitation outcomes
In a previous post I explored the concept of sanitation-related quality of life (SanQoL). In that post I distinguished between “quality of service” (and/or infrastructure) and quality of life. The present post expands a bit on that distinction. 1. Different ways of measuring "quality" Consider these three questions for assessing the concept of privacy: [observe]… Continue reading Quality of Service vs. Quality of Life – ways of measuring sanitation outcomes
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